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BOOKING TERMS & CONDITIONS

PLEASE NOTE THAT BOOKING TERMS & CONDITIONS MAY VARY SUBJECT TO THE SPECIFIC COURSE(S)

1. Restrictions on Application (All Courses)

   1. Candidates applying for a course may not apply for examination only (except for resit examinations).
   2. Candidates applying must be 18 years old or over.

2. Application Payment & Allocation

   1. Vacancies are allocated strictly in the order that complete and valid application forms are received. An application form without the full fee and proof of payment or invoice request will be invalid and no course/examination booking will be confirmed until the full fee has been received.
   2. If an organisation requests an invoice for a place on a course for one of its employees and that employee, at any time subsequent to the invoice being raised, leaves the organisation’s employment - for whatever reason - the organisation which requested the invoice remains liable to pay the full course fee.
   3. All courses and examinations are subject to minimum student numbers. AWSEC® reserves the right to cancel courses and/or examinations if there is an insufficient number of students.
   4. Minimum numbers of fully paid students are required for a particular course to run. If on reaching the application deadline, there are insufficient students to run a particular course or programme, that course or programme will be rescheduled if possible, otherwise it will be cancelled and a full refund will be arranged for those students who have already paid. Students must note that refunds can take SIX (6) to EIGHT (8) weeks to process.

3. Cancellation of Application (All Courses)

   1. If an application is cancelled, for whatever reason, up to ELEVEN (11) working days prior to the start of the course or THIRTY (30) days prior to the first examination relating to that course (whichever comes first), an administration fee of HK$500 will be charged, plus the cost of any study materials supplied, and the remainder of the course fee will be returned to the payee.
   2. If an application is cancelled, for whatever reason, during the TEN (10) working days prior to the start of the course or less than THIRTY (30) days prior to the first examination relating to that course (whichever comes first), or at any time after the start of the course or after the first examination relating to the course, the course fee remains payable in full and therefore no refund will be given.
   3. AWSEC endeavours not to make any changes, however reserves the right to change the published prices of its programmes or materials or cancel courses or examinations at any time.

4. Transferral of Application (All Courses) 

   1. Once an application has been made, any transfer to another course - or to another applicant – is subject to availability and will incur an administration fee of HK$500. Transfers will only be accepted up to TEN (10) working days prior to the start of the course or THIRTY (30) days prior to the first examination relating to that course (whichever comes first).
5. Absence of Session(s)
   1. Absence of sessions is not accepted for WSET Level 1 courses.
   2. If a candidate is unable to attend a session (excluding WSET Level 1) for any reason (such as work commitments), or requires a session change AFTER the course has started, each individual session change will incur an administration fee of HK$360.
   3. If a candidate is unable to attend a session due to illness and is able to provide medical proof of absence (doctor’s certificate or similar document) within THREE (3) working days of the missed session, the administration fee for arranging a make-up session will be waived.
   4. AWSEC will try to assist and find a suitable alternative session but there is no guarantee that such an alternative will be available. If no suitable alternative is available before the registered examination, candidates may opt to take the examination without having done the missed session(s). Otherwise, the examination will also need to be postponed in which case an administration fee of HK$360 will be incurred for postponement made up to THIRTY (30) days prior to the examination date, or the full resit fee for postponement made within THIRTY (30) days prior to the examination date.
   5. No requests will be processed without payment in advance.
6. Examination Arrangement (All Courses)
   1. All applications will automatically be registered for a place on the examination date(s) relating to that course. Any applicant who wishes to postpone their examination within THIRTY (30) days of the registered examination date will be charged the full resit fee.
   2. Any changes to the registered examination date should be made at least THIRTY (30) days prior to the registered examination date. Each change of examination date will incur an administration fee of HK$360. Upon any postponement of the examination date, the examination must be completed within ONE (1) year of the final session of the course.
   3. Any absence from a candidate’s registered examination will result in the forfeiture of that candidate’s full examination fee. Registration for any subsequent examination will incur the full examination fee to be paid again in advance.
   4. Candidates who are absent from their registered examination due to illness must inform us before the examination and provide medical proof (doctor’s certificate or similar document) within THREE (3) working days of the examination date. Under such conditions, candidates will not need to pay the full examination fee again but will be charged a re-registration fee of HK$500 for a future examination date. Payment must be completed and payment proof provided within SEVEN (7) working days and the re-registered examination must be taken within ONE (1) year. Failure to provide notice and payment proof before the deadline will result in a forfeit of the full examination fee and the candidate will have to pay the full examination fee again for any future examination date.
   5. Candidates requiring special examination conditions because of dyslexia or other medical reasons must submit their request at the time of their application to AWSEC. Such requests must be supported by a doctor’s certificate or similar document.
   6. Examination results will be sent by registered post with an email notifying that the results have been released. Under no circumstances will the results be disclosed over the phone, by fax or by email.
   7. Any uncollected examination results will be destroyed after 6 months. If a candidate then requires a reprint of examination results, an administration fee of HK$500 and THIRTY (30) day processing time is required.

7. Gift Vouchers & Special Promotions

   1. Gift vouchers or special promotions are non-refundable & non-exchangeable or non-redeemable for cash.

AWSEC® policy on Personal Data (Privacy)

Personal Information Collection Statement (PICS)

Any personal data collected throughout the duration of any application, course, or examination will be used by AWSEC to process your registration for the relevant course(s) and/or examination(s) detailed in the application form and for examination registration purposes. Failure to provide any personal data included in the application form (including full details of date of birth) may result in an inability on the part of AWSEC to successfully register you for the appropriate course and examination. Your personal data may also be used to keep you informed of other courses and events offered by AWSEC.  There is a box on the application form to mark your wish not to be kept informed of such courses and events.

Your data may be transferred to the Wine and Spirit Education Trust (WSET) in the United Kingdom for examination purposes as well as to confirm that you have previously passed any relevant examination in order to qualify for the course and/or examination(s) for which you are applying. In turn, WSET Awards may transfer that data to their approved third parties. WSET Awards may also make use of your data to contact you directly about issues relating to the WSET Diploma and other WSET related issues. (For more information on WSET’s Privacy Policy, please visit https://www.wsetglobal.com/privacy-and-cookie-policy).

Where any health or medical information is collected, AWSEC will use such information for the purposes of waiving administration fees for absence(s) of session(s) due to illness or for processing any application for reasonable adjustments or special consideration.

Students’ participation during any course or programme may be photographed and the images produced may be used by AWSEC for promotional purposes. Please let AWSEC know in writing if you do not want your image to be used.

Under the Personal Data (Privacy) Ordinance (PDPO), you have the right of access to, and to request correction of, your personal data (Data Access Request (DAR)).  If you wish to exercise any of these rights, please contact AWSEC by phone on (+852) 2837 9100 or by email at info@awsec.com

Data Access Request (DAR)

DAR refers to a written request (in the Chinese or English language) made by an individual to request that the data user inform him/her whether or not any personal data pertaining to the individual is being held by the data user, and if so, to supply him/her with a copy of such data.

DAR’s may be made by contacting info@awsec.com. If such a request is made, AWSEC will strive to respond to the request within 3 working days, and supply a copy of the data within 15 working days of the date of the request being made. (Under Hong Kong law, a data user is required to supply a copy of the requested data to the requestor within 40 calendar (not working) days after receiving the DAR). AWSEC may impose a fee for complying with a DAR which should not be excessive (i.e. merely to cover any cost(s) of doing so, such as postage), and will inform the requestor what fee, if any, will be charged as soon as possible (not later than 40 days after receiving the DAR). AWSEC is entitled to refuse to comply with a DAR until the imposed fee has been received by AWSEC in full.

AWSEC Points Terms and Conditions

1. All new AWSEC students will automatically become AWSEC Club members and enjoy the club benefits.
2. AWSEC Club points can be earned by spending on courses and products, except for:
   1. AWSEC tours;
   2. AWSEC Club events;
   3. AWSEC Gift Coupons;
   4. Administrative Fee;
   5. Resit Exam Fee; and
   6. Club Points Redemption
3. All unused AWSEC Club Points will expire one year after the last date of transaction of the membership account.
4. AWSEC Club Points redemption cannot be used in conjunction with other promotional offers.
5. The personal data collected will be used by AWSEC to process your registration for the AWSEC Club. Your personal data may also be used to keep you informed of other events and promotions offered by AWSEC Club. There is a box on the registration form to mark your wish NOT to be kept informed of such events and promotions.
6. Under the Personal Data (Privacy) Ordinance (Cap. 486), you have the right of access to, and to request correction of, your personal data. If you wish to exercise any of these rights, please contact AWSEC on +852 2837 9100 or e-mail at info@awsec.com.
7. AWSEC reserves the right to amend the terms and conditions of AWSEC Club Reward Scheme without prior notice.
8. Should there be any dispute, the decision of AWSEC shall be final.